سياسة الاسترجاع

WE ARE PROUD TO OFFER A HASSLE-FREE EXCHANGE POLICY.

If the customer is not 100% satisfied with his purchase from us they can return the product within 7 days from the date of delivery by emailing info@beautytribe.com stating the Order Number and the reason for return.

Our delivery partner will pick up the item within 1-2 days after your request has been submitted. Kindly ensure that the product is in its original packaging in the original BeautyTribe box that was delivered.

TERMS & CONDITIONS FOR RETURN / EXCHANGE:

Return/Exchange can only be made within 7 days from the date of delivery.
The item should be in its original packaging.
It should also be in the same BeautyTribe box you received.

Unfortunately, if any of the above conditions are not met, we will not be able to return /exchange your order.

HOW ARE REFUNDS PROCESSED?

Payments made online will be refunded through the Original Mode of Payment within 7-10 Working Days.

Payments made by cash or card on delivery will be issued store credit for the purchase amount else for a cash refund the process will take 7-10 Working days.

In both instances, shipping fees will not be refunded.

If your order was eligible for free delivery or paid delivery a deduction of AED 26 in UAE or the relevant International Fees will be deducted from the refund amount.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

We here at BeautyTribe condone a high set standards in relation to packaging your order, however, mistakes do arise from time to time. Please accept our deepest of apologies if you have received an incorrect/faulty product. As part of our customer service objectives, we will do our utmost to resolve your query with speed, ease and with utter minimal inconvenience to ensure a smooth process.

We will review each case individually when acknowledging the return of the product; however, in some cases we may require further information, such as pictures, so we can align the best course of action. Our goal is to provide the best solution for you as quickly as possible.

WHAT SHOULD I DO IF MY ITEM IS DAMAGED/FAULTY?

Although we take care to avert any damage or faults to your goods during the delivery process, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty product.

We request that you do not refuse delivery, but instead accept the goods and contact us immediately. Refusal may actually result in a delay in the return process.

You can contact us through your account via info@beautytribe.com. Please attach any pictures you have of the damaged product to the email in order for us to investigate the issue and proceed with the return process. A member of our team will review the details and offer the best resolution to resolve your query.

I BELIEVE MY PRODUCT IS FAKE / NOT GENUINE

BeautyTribe prides itself on working solely with brands and official distributors. All products are 100% genuine. If you are not 100% satisfied with your product, you can contact us through your account via info@beautytribe.com. Please attach any pictures you have of the product to the email in order for us to investigate the issue. A member of our team will review the details and offer the best resolution to resolve your query.

We do not guarantee a replacement of your product.

CANCELLATION & REPLACEMENTS

When an order had been placed with us, then you adhere to your consumer rights to cancel and return your items in that order, at the indicated priced including delivery fees, taxes and duties if and where applicable.

Order fulfilment is subject to our acceptance, which can be withheld or declined in our sole discretion including reasons such as ineligibility, inability to confirm authorisation of payment, suspicion of fraud, shipping restrictions and stock availability. Items in the website checkout basket are not reserved until after the payment of the order.

The website (and/or call centre) may possess or provide information/support related to the availability of merchandise. The information may help comprise an estimate of availability immediately upon placing orders. However, the guarantee of an item being stated as available cannot be given, as inventory changes can occur throughout working days. In rare situations, products that may be available upon order can be sold out before processing, should this happen, you will be notified immediately.

Receipt of your order will be acknowledged through email, however, the order is only confirmed when a notification of dispatch (of relevant items) is received. No party other than BeautyTribe has the authority to inform the acceptance and process of the order.

Complimentary Gifts: We at BeautyTribe hope you enjoy your complimentary gifts with purchases made on our website. However, please acknowledge that such items purchased with the gift are non-returnable if the any of the items have been opened or the packaging has been tampered with.