FAQs

What is the story behind Beauty Tribe?

Beauty Tribe is a homegrown UAE brand. Our founder was surprised at how difficult and unreliable it was to have beauty products delivered. So he made it his personal mission to bring great beauty products, starting with hair care, closer to their customers, while adding as much value to the customers.

What is Beauty Tribe?

Beauty Tribe is on a mission to elevate how you shop for beauty products. With a contemporary shopping experience, Beauty Tribe offers an affordable membership that enables you to receive.

How will i know when the item has been shipped?

Once your order is out for delivery, you will receive a tracking link via SMS so that you can monitor where your order is located at all times.

Can i return my order after i have received it?

Please refer to https://beautytribe.com/returns/ for full details

I didn't receive the free gift with purchase.

Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 and our customer care team will support you.

The discount code is not working for me. can you help?

Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 and our customer care team will support you.

I think the product i received is fake.

All products sold on BeautyTribe are 100% genuine as we deal directly with the brands or the official distributors only. If you are concerned that your product is not real Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 with your Order Number. One of our customer care representatives will contact you within 24 hours. We will review each case individually when acknowledging the return of the product; however, in some cases we may require further information, such as pictures, so we can align the best course of action. Our goal is to provide the best solution for you as quickly as possible.

Do you sell to salons?

Please mail us at info@beautytribe.com with the brand you wish to purchase as well as the quantity per item. We deal with thes enquiries on a case by case basis.

I have received a wrong item

Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 with your Order Number. One of our customer care representatives will contact you within 24 hours.

I have received a damaged item

Please mail us at info@beautytribe.com with your Order Number. One of our customer care representatives will contact you within 24 hours. We will review each case individually when acknowledging the return of the product; however, in some cases we may require further information, such as pictures, so we can align the best course of action. Our goal is to provide the best solution for you as quickly as possible.

How can i track the status of my order?

Once your order is out for delivery, you will receive a tracking link via SMS so that you can monitor where your order is located at all times.

How do i search for a specific item?

Click the magnifying glass / search button and enter the product name

Can i update the items in my order once the order has been placed?

If your order has not already been shipped, we might be able to support you. To do so, please mail us at info@beautytribe.com with your Order Number.

How do i contact customer service?

Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 . One of our customer care representatives will contact you within 24 hours.

Do you deliver to abu dhabi?

Yes, we deliver across all Emirates in UAE.

How can i redeem the 10% discount on my first order?

You are able to get your 10% code by signing up to our newsletter. You can sign up by going to the homepage and scrolling to the end of the page and filling the form. You will then receive the code in your mailbox. Incase you have not received the code, please check your spam/junk folder.

How can i change my email address?

Log-in to your account and head over to ‘Account Details’ to change your email address

Can i cancel my order before i have received it?

If your order has not already been shipped, we might be able to support you. To do so, please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 with your Order Number.

How can i exchange an item?

Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 and our customer care team will support you.

I missed the delivery, how do i get the order reshipped?

You can email us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 and request a redelivery at a time suitable for you

How much is the cost for shipping and returns?

The standard delivery charge is AED26. BeautyTribe offers free delivery for orders above AED250. Returns are on a case by case basis

Can i use the instalment plan with purchases made via prepaid cards or cash on delivery?

No. It needs to be purchased directly with Tabby

How do i change my delivery address or scheduled delivery date?

If your order has not already been shipped, we will be able to change your delovery time. To do so, please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 with your Order Number.

What countries do you deliver to?

We ship worldwide.

How can i change my phone number?

Log-in to your account and head over to ‘Account Details’ to change your phone number

How do i check all my orders?

Click the orders section located in the footer and login to your account to view all your orders

How long does it take to deliver my order?

Dubai: BeautyTribe offers 2 hour delivery to orders placed before 5:30PM in Dubai. Orders placed after 5:30PM will be delivered the next day. All other Emirates: Within 24 - 48 hours

Is vat additional or included in the price

VAT is included in the sale price of all items.

When will i get my refund?

Refunds may take between 5-10 working days. Please check your bank statements for confirmation of the amount being refunded into your account.

Why is the promo code not working?

Promo codes do not work on pre-discounted items. If the item you are trying to redeem the promo code on a product that is not discounted, please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129

How do i cancel my order?

If your order has not already been shipped, we will be able to cancel your order. To do so, please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 with your Order Number.

I have a missing item in my order

It has been over 2hrs and i have not received my order

Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 with your Order Number. One of our customer care representatives will contact you within 24 hours.

Will i get the shipping charges refunded while cancelling my order?

If your order has not been dispacthed and you wish to cancel your order, the full amount will be refunded. If your order has been delivered and you wish to cancel your order, shipping charges will be deducted while refunding your order.

How do i pay using apple pay?

On the checkout page, select Pay Online as your payment method. Once you get transferred to the payment gateway, you can select Apple Pay.

I had paid cash on delivery and returned my order, can i get the cash back?

Cash/Card on delivery orders that are canceled will receive store credit for the amount to be refunded.

My order was delivered to the wrong address.

Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 with your Order Number. One of our customer care representatives will contact you within 24 hours.

I want to cancel my return request.

Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 and our customer care team will support you.

I've opened the product but i want to return it as i dont like it

Products that have been opened cannot be returned. Please refer to https://beautytribe.com/returns/ for full details

How can i return a product?

Please refer to https://beautytribe.com/returns/ for full details

What is the return policy?

Please refer to https://beautytribe.com/returns/ for full details

How are refunds processed?

Refunds are processed by issuing store credit for the amount to be refunded. BeautyTribe may choose to process a bank refund incase the customer has paid via Tabby.

Can i use more than one promo code?

No. Only one promo code can be used at a time.

I have forgotten my password. what should i do?

Please visit our log-in page and select'Forgot your password?'You will be prompted to enter your registered email address and we'll send you instructions on how to get your password reset.

I cannot get tabby to work

Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 and our customer care team will support you.

How do i check i have been refunded the correct amount?

Refunds may take between 5-10 working days. Please check your bank statements for confirmation of the amount being refunded into your account.

Im having issues on the checkout page. can you help?

Please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 and our customer care team will support you.

I have not received my order.

Please mail us at info@beautytribe.com with your Order Number. One of our customer care representatives will contact you within 24 hours.

How do instalments work?

Split your purchase over 4 payments. Pay only 25% today and get what you love, right away.

What will happen if i cancel an order placed with an instalment plan?

If you wish to cancel an order that you have placed using Tabby, please mail us at info@beautytribe.com or contact us on What'sApp: +971 50 526 2129 with your order number

Got more questions? Let's chat.

Drop us an email at info@beautytribe.com or contact us on WhatsApp