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FAQ

About Us

What is BeautyTribe?

  • BeautyTribe is on a mission to elevate how you shop for beauty products. With a contemporary shopping experience, BeautyTribe offers an affordable membership that enables you to receive.

What Is The Story Behind BeautyTribe?

  • BeautyTribe is a homegrown UAE brand. Our founder was surprised at how difficult and unreliable it was to have beauty products delivered. So he made it his personal mission to bring great beauty products, starting with hair care, closer to their customers, while adding as much value to the customers.

Order Enquiries

Can I track my order?

  • Once you place an order, you will receive a tracking link via SMS so that you can monitor where your order is located at all times.

What If My Order Is Late?

  • We try to ensure same day delivery for all orders placed before 7:30PM. When we do notice your order running late, we will try and proactively call you; our team will work to get your order to you as quickly as possible.

What If I’m Not Around When My Rider Arrives?

  • We will try to call you if there’s an issue once we reach your address. If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll be charged 15 AED for the return of your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

What should I do if I receive an incorrect item?

  • Please mail us at info@beautytribe.com with all the necessary details. One of our customer care representatives will contact you within 24 hours.
  • We will review each case individually when acknowledging the return of the product; however, in some cases we may require further information, such as pictures, so we can align the best course of action. Our goal is to provide the best solution for you as quickly as possible.

What should I do if my item is damaged/faulty?

  • Although we take care to avert any damage or faults to your goods during the delivery process, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty product.
  • Please attach any pictures you have of the damaged product to and mail us at info@beautytribe.com in order for us to investigate the issue and proceed with the return process. A member of our team will review the details and offer the best resolution to resolve your query.

Account

How do I change my account details?

  • Log-in to your account and head over to ‘Account Details’ to change details such as Name, Email Address, Password etc.

Are my personal details safe if I create an account?

  • You can rest assured that shopping with Beauty Tribe is safe.
  • We’re fully compliant with the data protection act so we care about keeping your details secure.
  • For further information, please visit our Privacy Policy page.

I have forgotten my password. What should I do?

  • Please visit our log-in page and select ‘Forgot your password?’ You will be prompted to enter your registered email address and we’ll send you instructions on how to get your password reset.

How do I unsubscribe?

  • If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.

Safety

Is ordering through BeautyTribe.com safe?

  • Our top priority is to offer the safest service possible to our customers, team members, and delivery partners. We have taken a number of key actions, focused on increasing our already stringent safety standards. For example, we have introduced contactless delivery, and very strict hygiene guidelines for our warehouse team and riders. We are also in daily contact with local health officials to ensure that we are offering the latest guidance and safest service possible. We realise this is challenging and concerning period for everyone and want to ensure our riders and customers are supported during and beyond this unprecedented time.

How does contact-free delivery work?

  • Customers can choose ‘Contact-free delivery’ during the check-out process. Delivery agents will be able to see when a customer has selected this option in the order’s delivery notes, prompting the delivery agent to ensure there is no contact with the customer when the package is delivered.
  • Delivery agents will be asked to let the customer know when they have arrived, place the order outside their door, step a safe distance back and wait for the customer to collect their delivery before the order can be completed.

Delivery

How does 3 hour delivery work?

BeautyTribe offers 3 hour delivery to orders placed before 5:30PM (Saturday – Thursday) in Dubai. Orders placed on Thursday after 5:30PM and on Friday or any public holiday will be delivered on the next working day. Orders placed after 5:30PM will be delivered the next day.

Where are your packages shipped from?

  • Packages are shipped from our warehouse in Al Quoz.

To where do you deliver?

BeautyTribe offers delivery to Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

Which locations are eligible for 3 hour delivery?

The below are the locations that are eligible for 3 hour delivery

Abu Hail
Al Bada’a
Al Badia
Al Baraha
Al Barsha
Al Barsha 1
Al Barsha 2
Al Barsha 3
Al Barsha South
Al Dhagaya
Al Fahidi
Al Garhoud
Al Hamriya, Dubai
Al Hudaiba
Al Jaddaf
Al Jafiliya
Al Karama
Al Khabisi
Al Kifaf
Al Manara
Al Mankhool
Al Mina
Al Muraqqabat
Al Murar
Al Muteena
Al Quoz
Al Quoz 1
Al Quoz 2
Al Quoz 3
Al Quoz 4
Al Quoz Industrial 1
Al Quoz Industrial 2
Al Quoz Industrial 3
Al Quoz Industrial 4
Al Raffa
Al Ras
Al Rigga
Al Sabkha
Al Safa
Al Safa 1
Al Safa 2
Al Satwa
Al Shindagha
Al Souq Al Kabeer
Al Sufouh 1
Al Sufouh 2
Al Wasl
Arabian Ranches
Barsha Heights
Business Bay
Deira Corniche
Downtown Dubai
Dubai Design District
Dubai Festival City
Dubai Healthcare City (DHCC)
Dubai Hills
Dubai Hills – Maple 1
Dubai Hills – Maple 2
Dubai Hills – Maple 3
Dubai Hills – Mulberry 1
Dubai Hills – Mulberry 2
Dubai Hills – Mulberry 3
Dubai Hills – Sidra 1
Dubai Hills – Sidra 2
Dubai Hills – Sidra 3
Dubai International Financial Center (DIFC)
Dubai Internet City
Dubai Marina
Dubai Media City
Dubai Sports City
Emirates Hill 1
Emirates Hill 2
Emirates Hill 3
Emirates Hills
Hor Al Anz
Jumeirah 1
Jumeirah 2
Jumeirah 3
Jumeirah Beach Residence (JBR)
Jumeirah Heights
Jumeirah Lake Towers (JLT)
Jumeirah Village Circle
Knowledge Village
Madinat Jumeirah
Marsa Al Khor
Mohammed Bin Rashid Al Maktoum – District One
Mudon
Nad Al Hammar
Nad Al Sheba
Nad Al Sheba 1
Nad Al Sheba 2
Nad Al Sheba 3
Nadd Al Sheba 2
Nadd Al Sheba 3
Naif
Oud Metha
Palm Jumeirah
Port Saeed
Ras Al Khor
Ras Al Khor Industrial 1
Ras Al Khor Industrial 2
Ras Al Khor Industrial 3
Rigga Al Buteen
The Greens
The Lakes
The Meadows
The Meadows 1
The Meadows 2
The Springs
The Springs 1
The Springs 10
The Springs 11
The Springs 12
The Springs 13
The Springs 14
The Springs 15
The Springs 2
The Springs 3
The Springs 4
The Springs 5
The Springs 6
The Springs 7
The Springs 8
The Springs 9
Trade Centre 1
Trade Centre 2
Umm Al Sheif
Umm Hurair 1
Umm Hurair 2
Umm Ramool
Umm Suqeim 1
Umm Suqeim 2
Umm Suqeim 3
Za’abeel 1
Za’abeel 2

What are your delivery charges?

The standard delivery charge is AED20. BeautyTribe offers free delivery for orders above AED250.

How long does it take to delivery to other Emirates?

For all Emirates other than Dubai, the delivery may take up to 2 days. Please ensure that you provide the correct address to ensure smooth delivery.

Do you ship packages internationally?

  • At the moment, we only ship within the UAE.

Payment

What payment methods do you accept?

We offer a number of online payment methods to ensure our customers can place their orders with ease.

  • Visa
  • Visa Debit
  • Mastercard
  • Maestro
  • American Express
  • PayPal
  • Cash/Card on delivery

You can select your preferred payment method at checkout.

Will I be charged VAT?

  • Yes, 5% VAT will be charged.
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