2hr delivery across Dubai
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FAQ

About Us

What is BeautyTribe?

  • BeautyTribe is on a mission to elevate how you shop for beauty products. With a contemporary shopping experience, BeautyTribe offers an affordable membership that enables you to receive.

What Is The Story Behind BeautyTribe?

  • BeautyTribe is a homegrown UAE brand. Our founder was surprised at how difficult and unreliable it was to have beauty products delivered. So he made it his personal mission to bring great beauty products, starting with hair care, closer to their customers, while adding as much value to the customers.

Order Enquiries

Can I track my order?

  • Once you place an order, you will receive a tracking link via SMS so that you can monitor where your order is located at all times.

What If My Order Is Late?

  • We try to ensure same day delivery for all orders placed before 7:30PM. When we do notice your order running late, we will try and proactively call you; our team will work to get your order to you as quickly as possible.

What If I’m Not Around When My Rider Arrives?

  • We will try to call you if there’s an issue once we reach your address. If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll be charged 15 AED for the return of your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

What should I do if I receive an incorrect item?

  • Please mail us at info@beautytribe.com with all the necessary details. One of our customer care representatives will contact you within 24 hours.
  • We will review each case individually when acknowledging the return of the product; however, in some cases we may require further information, such as pictures, so we can align the best course of action. Our goal is to provide the best solution for you as quickly as possible.

What should I do if my item is damaged/faulty?

  • Although we take care to avert any damage or faults to your goods during the delivery process, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty product.
  • Please attach any pictures you have of the damaged product to and mail us at info@beautytribe.com in order for us to investigate the issue and proceed with the return process. A member of our team will review the details and offer the best resolution to resolve your query.

Account

Why should I join the Beauty Tribe?

  • Once you join the Beauty Tribe, you will have access to unlimited free deliveries (regularly priced at AED 15 per delivery) and up to 20% discounts at our participating partners such as but not limited to 1847, N.Bar, Sisters Beauty Lounge, JetSet, Trevor Sorbie.

How do I change my account details?

  • Log-in to your account and head over to ‘Account Details’ to change details such as Name, Email Address, Password etc.

Are my personal details safe if I create an account?

  • You can rest assured that shopping with Beauty Tribe is safe.
  • We’re fully compliant with the data protection act so we care about keeping your details secure.
  • For further information, please visit our Privacy Policy page.

I have forgotten my password. What should I do?

  • Please visit our log-in page and select ‘Forgot your password?’ You will be prompted to enter your registered email address and we’ll send you instructions on how to get your password reset.

How do I unsubscribe?

  • If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.

Safety

Is ordering through BeautyTribe.com safe?

  • Our top priority is to offer the safest service possible to our customers, team members, and delivery partners. We have taken a number of key actions, focused on increasing our already stringent safety standards. For example, we have introduced contactless delivery, and very strict hygiene guidelines for our warehouse team and riders. We are also in daily contact with local health officials to ensure that we are offering the latest guidance and safest service possible. We realise this is challenging and concerning period for everyone and want to ensure our riders and customers are supported during and beyond this unprecedented time.

How does contact-free delivery work?

  • Customers can choose ‘Contact-free delivery’ during the check-out process. Delivery agents will be able to see when a customer has selected this option in the order’s delivery notes, prompting the delivery agent to ensure there is no contact with the customer when the package is delivered.
  • Delivery agents will be asked to let the customer know when they have arrived, place the order outside their door, step a safe distance back and wait for the customer to collect their delivery before the order can be completed.

Delivery

To where do you deliver?

  • We deliver anywhere in Dubai. Abu Dhabi & Ajman are coming soon.  

Where are your packages shipped from?

  • Packages are shipped from our warehouse in Al Quoz.

What are your delivery charges?

  • Non-member delivery charge: AED 15
  • BeautyTribe member delivery charge: Unlimited Free Deliveries once you sign up for an annual membership at AED 12 / month

Do you ship packages internationally?

  • At the moment, we only ship within the UAE.

Can I track my package?

  • Yes, you will be provided with a live tracking link

Payment

What payment methods do you accept?

We offer a number of online payment methods to ensure our customers can place their orders with ease.

  • Visa
  • Visa Debit
  • Mastercard
  • Maestro
  • American Express

You can select your preferred payment method at checkout or choose to pay upon delivery.

Will I be charged VAT?

  • Yes, 5% VAT will be charged.
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