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About Us

What is BeautyTribe?

  • BeautyTribe is on a mission to elevate how you shop for beauty products. With a contemporary shopping experience, BeautyTribe offers an affordable membership that enables you to receive.

What Is The Story Behind BeautyTribe?

  • BeautyTribe is a homegrown UAE brand. Our founder was surprised at how difficult and unreliable it was to have beauty products delivered. So he made it his personal mission to bring great beauty products, starting with hair care, closer to their customers, while adding as much value to the customers.

Order Enquiries

Can I track my order?

  • Once your order is out for delivery, you will receive a tracking link via SMS so that you can monitor where your order is located at all times.

What If My Order Is Late?

  • We try to ensure same day delivery for all orders placed before 7:30PM. When we do notice your order running late, we will try and proactively call you; our team will work to get your order to you as quickly as possible.

What If I’m Not Around When My Rider Arrives?

  • We will try to call you if there’s an issue once we reach your address. If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll be charged 15 AED for the return of your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

What should I do if I receive an incorrect item?

  • Please mail us at info@beautytribe.com with all the necessary details. One of our customer care representatives will contact you within 24 hours.
  • We will review each case individually when acknowledging the return of the product; however, in some cases we may require further information, such as pictures, so we can align the best course of action. Our goal is to provide the best solution for you as quickly as possible.

What should I do if my item is damaged/faulty?

  • Although we take care to avert any damage or faults to your goods during the delivery process, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty product.
  • Please attach any pictures you have of the damaged product to and mail us at info@beautytribe.com in order for us to investigate the issue and proceed with the return process. A member of our team will review the details and offer the best resolution to resolve your query.

I have received a wrong item

Please mail us at info@beautytribe.com with your Order Number. One of our customer care representatives will contact you within 24 hours.

How do I search for a specific item?

Click the magnifying glass / search button and enter the product name

Where does BeautyTribe ship to?

All across the UAE

When can I expect to receive my order?

If your order has not already been shipped, we might be able to support you. To do so, please mail us at info@beautytribe.com with your Order Number.

Can I cancel my order before I have received it?

If your order has not already been shipped, we might be able to support you. To do so, please mail us at info@beautytribe.com with your Order Number.

Can I return my order after I have received it?

Please refer to https://beautytribe.com/returns/ for full details

I think the product I received is fake.

All products sold on BeautyTribe are 100% genuine as we deal directly with the brands or the official distributors only. If you are concerned that your product is not real Please mail us at info@beautytribe.com with your Order Number. One of our customer care representatives will contact you within 24 hours. We will review each case individually when acknowledging the return of the product; however, in some cases we may require further information, such as pictures, so we can align the best course of action. Our goal is to provide the best solution for you as quickly as possible.

I missed the delivery, how do I get the order reshipped?

You can email us at info@beautytribe.com and request a redelivery at a time suitable for you

Do you sell to salons?

Please mail us at info@beautytribe.com with the brand you wish to purchase as well as the quantity per item. We deal with thes enquiries on a case by case basis.

The discount code is not working for me. Can you help?

Please mail us at info@beautytribe.com and our customer care team will support you.

Account

How do I change my account details?

  • Log-in to your account and head over to ‘Account Details’ to change details such as Name, Email Address, Password etc.

Are my personal details safe if I create an account?

  • You can rest assured that shopping with Beauty Tribe is safe.
  • We’re fully compliant with the data protection act so we care about keeping your details secure.
  • For further information, please visit our Privacy Policy page.

I have forgotten my password. What should I do?

  • Please visit our log-in page and select ‘Forgot your password?’ You will be prompted to enter your registered email address and we’ll send you instructions on how to get your password reset.

How do I unsubscribe?

  • If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.

How can I change my email address?

Log-in to your account and head over to ‘Account Details’ to change your email address

How can I change my phone number?

Log-in to your account and head over to ‘Account Details’ to change your phone number

How do I contact customer service?

Please mail us at info@beautytribe.com. One of our customer care representatives will contact you within 24 hours.

How do I check all my orders?

Click the orders section located in the footer and login to your account to view all your orders

Safety

Is ordering through BeautyTribe.com safe?

  • Our top priority is to offer the safest service possible to our customers, team members, and delivery partners. We have taken a number of key actions, focused on increasing our already stringent safety standards. For example, we have introduced contactless delivery, and very strict hygiene guidelines for our warehouse team and riders. We are also in daily contact with local health officials to ensure that we are offering the latest guidance and safest service possible. We realise this is challenging and concerning period for everyone and want to ensure our riders and customers are supported during and beyond this unprecedented time.

How does contact-free delivery work?

  • Customers can choose ‘Contact-free delivery’ during the check-out process. Delivery agents will be able to see when a customer has selected this option in the order’s delivery notes, prompting the delivery agent to ensure there is no contact with the customer when the package is delivered.
  • Delivery agents will be asked to let the customer know when they have arrived, place the order outside their door, step a safe distance back and wait for the customer to collect their delivery before the order can be completed.

Delivery

How does 3 hour delivery work?

BeautyTribe offers 3 hour delivery to orders placed before 7:30 PM (Monday – Friday) in Dubai. Orders placed on Friday after 7:30 PM and on Saturday/Sunday or any public holiday will be delivered on the next working day 9 am to 5:30 pm.

Where are your packages shipped from?

  • Packages are shipped from our warehouse in Al Quoz.

To where do you deliver?

BeautyTribe offers delivery to Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

Which locations are eligible for 3 hour delivery?

The below are the locations that are eligible for 3 hour delivery

Abu Hail
Al Bada’a
Al Badia
Al Baraha
Al Barsha
Al Barsha 1
Al Barsha 2
Al Barsha 3
Al Barsha South
Al Dhagaya
Al Fahidi
Al Garhoud
Al Hamriya, Dubai
Al Hudaiba
Al Jaddaf
Al Jafiliya
Al Karama
Al Khabisi
Al Kifaf
Al Manara
Al Mankhool
Al Mina
Al Muraqqabat
Al Murar
Al Muteena
Al Quoz
Al Quoz 1
Al Quoz 2
Al Quoz 3
Al Quoz 4
Al Quoz Industrial 1
Al Quoz Industrial 2
Al Quoz Industrial 3
Al Quoz Industrial 4
Al Raffa
Al Ras
Al Rigga
Al Sabkha
Al Safa
Al Safa 1
Al Safa 2
Al Satwa
Al Shindagha
Al Souq Al Kabeer
Al Sufouh 1
Al Sufouh 2
Al Wasl
Arabian Ranches
Barsha Heights
Business Bay
Deira Corniche
Downtown Dubai
Dubai Design District
Dubai Festival City
Dubai Healthcare City (DHCC)
Dubai Hills
Dubai Hills – Maple 1
Dubai Hills – Maple 2
Dubai Hills – Maple 3
Dubai Hills – Mulberry 1
Dubai Hills – Mulberry 2
Dubai Hills – Mulberry 3
Dubai Hills – Sidra 1
Dubai Hills – Sidra 2
Dubai Hills – Sidra 3
Dubai International Financial Center (DIFC)
Dubai Internet City
Dubai Marina
Dubai Media City
Dubai Sports City
Emirates Hill 1
Emirates Hill 2
Emirates Hill 3
Emirates Hills
Hor Al Anz
Jumeirah 1
Jumeirah 2
Jumeirah 3
Jumeirah Beach Residence (JBR)
Jumeirah Heights
Jumeirah Lake Towers (JLT)
Jumeirah Village Circle
Knowledge Village
Madinat Jumeirah
Marsa Al Khor
Mohammed Bin Rashid Al Maktoum – District One
Mudon
Nad Al Hammar
Nad Al Sheba
Nad Al Sheba 1
Nad Al Sheba 2
Nad Al Sheba 3
Nadd Al Sheba 2
Nadd Al Sheba 3
Naif
Oud Metha
Palm Jumeirah
Port Saeed
Ras Al Khor
Ras Al Khor Industrial 1
Ras Al Khor Industrial 2
Ras Al Khor Industrial 3
Rigga Al Buteen
The Greens
The Lakes
The Meadows
The Meadows 1
The Meadows 2
The Springs
The Springs 1
The Springs 10
The Springs 11
The Springs 12
The Springs 13
The Springs 14
The Springs 15
The Springs 2
The Springs 3
The Springs 4
The Springs 5
The Springs 6
The Springs 7
The Springs 8
The Springs 9
Trade Centre 1
Trade Centre 2
Umm Al Sheif
Umm Hurair 1
Umm Hurair 2
Umm Ramool
Umm Suqeim 1
Umm Suqeim 2
Umm Suqeim 3
Za’abeel 1
Za’abeel 2

What are your delivery charges?

The standard delivery charge is AED20. BeautyTribe offers free delivery for orders above AED250.

How long does it take to delivery to other Emirates?

For all Emirates other than Dubai, the delivery may take up to 2 days. Please ensure that you provide the correct address to ensure smooth delivery.

Do you ship packages internationally?

  • At the moment, we only ship within the UAE.

Can I track my order?

  • Once your order is out for delivery, you will receive a tracking link via SMS so that you can monitor where your order is located at all times.

Can I track my package?

  • Yes, you will be provided with a live tracking link

Do you deliver to Abu Dhabi?

Yes, we deliver across all Emirates in UAE.

How do I cancel my order?

If your order has not already been shipped, we will be able to cancel your order. To do so, please mail us at info@beautytribe.com with your Order Number.

How do I change my delivery address or scheduled delivery date?

If your order has not already been shipped, we will be able to change your delovery time. To do so, please mail us at info@beautytribe.com with your Order Number.

How do I change my order delivery timing or date?

If your order has not already been shipped, we will be able to change your delivery time. To do so, please mail us at info@beautytribe.com with your Order Number.

How long does it take to deliver my order?

Dubai: BeautyTribe offers 3 hour delivery to orders placed before 7:30PM (Saturday – Thursday) in Dubai. Orders placed after 7:30PM will be delivered the next day.
All other Emirates: Within 24 – 48 hours

How much is the cost for shipping and returns?

The standard delivery charge is AED20. BeautyTribe offers free delivery for orders above AED250. Returns are on a case by case basis

I have not received my order.

Please mail us at info@beautytribe.com with your Order Number. One of our customer care representatives will contact you within 24 hours.

I missed the delivery, how do I get the order reshipped?

You can email us at info@beautytribe.com and request a redelivery at a time suitable for you

My order was delivered to the wrong address.

Please mail us at info@beautytribe.com with your Order Number. One of our customer care representatives will contact you within 24 hours.

It has been over 3hrs and I have not received my order

Please mail us at info@beautytribe.com with your Order Number. One of our customer care representatives will contact you within 24 hours.

What countries do you deliver to?

UAE only.

Payment

What payment methods do you accept?

We offer a number of online payment methods to ensure our customers can place their orders with ease.

  • Visa
  • Visa Debit
  • Mastercard
  • Maestro
  • American Express
  • PayPal
  • Cash/Card on delivery

You can select your preferred payment method at checkout.

Will I be charged VAT?

  • Yes, 5% VAT will be charged.

Can I use more than one promo code?

No. Only one promo code can be used at a time.

Can I use the instalment plan with purchases made via prepaid cards or Cash on Delivery?

No. It needs to be purchased directly with Spotii

How are refunds processed?

Refunds are processed by issuing store credit for the amount to be refunded. BeautyTribe may choose to process a bank refund incase the customer has paid via Spotii.

How do I pay using Apple Pay?

On the checkout page, select Pay Online as your payment method. Once you get transferred to the payment gateway, you can select Apple Pay.

How do instalments work?

Split your purchase over 4 payments. Pay only 25% today and get what you love, right away.

I cannot get Spotii to work

Please mail us at info@beautytribe.com and our customer care team will support you.

Im having issues on the checkout page. Can you help?

Please mail us at info@beautytribe.com and our customer care team will support you.

Is VAT additional or included in the price

VAT is included in the sale price of all items.

What will happen if I cancel an order placed with an instalment plan?

If you wish to cancel an order that you have placed using Spotii, please mail us at info@beautytribe.com with your order number

Why is the promo code not working?

Promo codes do not work on pre-discounted items. If the item you are trying to redeem the promo code on a product that is not discounted, please mail us at info@beautytribe.com

Return and Refunds

How can I exchange an item?

Please mail us at info@beautytribe.com and our customer care team will support you.

How can I return a product?

Please refer to https://beautytribe.com/returns/ for full details

How do I check I have been refunded the correct amount?

Refunds may take between 5-10 working days. Please check your bank statements for confirmation of the amount being refunded into your account.

I had paid cash on delivery and returned my order, can I get the cash back?

Cash/Card on delivery orders that are canceled will receive store credit for the amount to be refunded.

I want to cancel my Return Request.

Please mail us at info@beautytribe.com and our customer care team will support you.

I’ve opened the product but I want to return it as I dont like it

Products that have been opened cannot be returned. Please refer to https://beautytribe.com/returns/ for full details

What is the return policy?

Please refer to https://beautytribe.com/returns/ for full details

When will I get my refund?

Refunds may take between 5-10 working days. Please check your bank statements for confirmation of the amount being refunded into your account.

Will I get the shipping charges refunded while cancelling my order?

If your order has not been dispacthed and you wish to cancel your order, the full amount will be refunded. If your order has been delivered and you wish to cancel your order, shipping charges will be deducted while refunding your order.

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