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Return Policy

General Information

If within 2 weeks after purchasing any Beauty Tribe® brand product, you would like to return the product and receive a refund, return the product with the original dated sales receipt directly to Beauty Tribe®. Beauty Tribe® at its discretion must determine that the returned product is in a new and unused condition and that our Return Terms and Conditions have been met. Return Terms and Conditions may be viewed at Return Terms and Conditions.

If the product was defective upon receipt due to workmanship or malfunction, please follow instructions under our Limited Warranty. Details may be viewed at Limited Warranty.

Return Instructions

For all returns please follow the below instructions:

  1. Obtain a Return Authorization Number (RMA number) by calling us at 1-800-838-4151 or email us at info@beautytribe.com.

  2. Fill out the Return Form

  3. Send us:

    1. The Return Form
    2. Original dated sales receipt indicating the price and date purchased
    3. Beauty Tribe® brand product
  4. Send your product to our warehouse at:

    Oishi Sisters, LLC
    243 Libby Avenue
    Ridgewood, NJ 07450
  5. Receive your refund!

Return Terms and Conditions

The refund will be provided only if all Terms and Conditions are met:

  1. All above Return Instructions are followed.

  2. The Beauty Tribe® brand product is in a new and unused condition.

  3. Postage is non-refundable and must be post marked no later than 2 weeks after purchase of the Beauty Tribe® brand product.

  4. No collect returns for postage are accepted.

  5. No responsibility will be accepted for late, lost, stolen, misdirected or damaged product.

  6. Refund does not include postage costs for the return of the product, but will include applicable taxes paid by customer, if any.

  7. Refund will be issued in US Dollars.

  8. Please allow 4-6 weeks to receive your refund.